Web/Dev Account Supervisor

Location: Dallas, TX

Department: Team One

Type: Full Time

Min. Experience: Mid Level

 

 

The Team One C.O.R.E.

 

C = Collaborative

Builds and sustains strong, genuine relationships with people of all levels and takes positive steps to extend network

and cultivate connections. 

 

O = Optimism

Is utterly reliable, always delivering on promises and maintains the highest standards of honesty and integrity.

 

R = Results-Driven

Acts strategically to exceed goals and has the ability to adapt to changes in process and execution. 

 

E = Entrepreneurial

Constantly looking for and identifying actionable and thought-provoking opportunities for the company and executing them.

 

GENERAL SUMMARY


We are looking for a seasoned Digital Account Supervisor to join our team in Dallas, working closely with team members in LA.  The Digital Account Supervisor plays an important role in managing Lexus.com web development and digital projects to ensure initiatives are strategic, innovative, and on budget. The Account Supervisor (AS) supports the Management Supervisor (MS) and senior team members, while mentoring the Account Executive (AE) and/ or Account Coordinator (AC) in day-to-day digital client business management. The AS is the steward of the client relationship and clients’ business needs and interfaces with the client on a daily basis and must be articulate, polished, possess good judgment, have in-depth knowledge about the client’s business and show enthusiasm for the work. Attention to detail, ability to multi-task, and strategic thinking are a must. Digital-specific experience and expertise required – as well as web development experience.  A big plus: automotive experience.

 

Day to Day:

Client Management + Account Leadership

Maintain daily contact and build relationships with clients at multiple levels and key business partners.     
Partner with Account Executive (AE) and/ or Account Coordinator (AC) for execution; inspire, motivate, train and mentor as appropriate.
Oversees presentation of creative work to client, and helps sell creative and technical solutions when needed. Since many team members will be located in LA, it’s critical to understand the technology and represent the broader team working on the business.
Provide guidance to clients, and be willing to engage clients on difficult issues.
Understand clients’ business and products.
Interpret client's needs to the group and manage execution of these needs. Should be able to initiate and define Interactive projects internally (Lexus.com).
Works with client to define objectives and parameters of new projects.
Ensures projects stay on strategic track, and the client is informed as needed, for status or issue resolution. Must be able to maintain proactive and responsive client communications.
Champion agency process to ensure quality of work.
Become familiar with and adhere to agency financial and operating procedures and policy.
Escalates issues or problems to Management Supervisor and/or Account Director when appropriate.

Project Initiation and Scope:

Since this role will be working closely with clients, they must be able to correctly understand, probe, and interpret client requests to agency staff.
Helping to strategize around the development and rollout of technologies.
Manage client expectations regarding timing, schedules and process.

 

Business Impact and Awareness:

Must be able to build upon tactical ideas and think strategically about a brand or business.
Monitor competitive activity.
Develop proactive business-building ideas for client and agency.

Communication and Integration Skills:

Frequently communicates project updates to the client.
Attends production status meetings and client status meetings.
Works with all departments in the agency and must respect process and integration.
Monitors other activities in agency that affect the projects he/she is handling.
Writes meeting reports immediately following client or key internal meetings.
Manages and oversees their projects’ scope and budget.
Defines metrics and evaluates results.
Acts as Interactive Representative at agency integration meetings when called upon for a specific project.
Uses strategic brief and Producers' project scope to brief Creatives on a project, always with Producer present.
Communicate schedules and obtain the required approvals from client, per project schedule.
Consult with appropriate stakeholders and subject-matter experts in the idea development process.
Consult with Producer and internal team before making timing commitments to client.
Communicate client codes and special budget requirements to Producer.
Collaborate internally to ensure work in progress is strategically and tactically correct.

 

Experience: 5- 7 years focused digital experience required (web experience required), and automotive experience a plus. Must have demonstrated interest in working with digital marketing.

 

Education: A bachelor’s degree is preferred.

 

Skills and Abilities:  This person must be highly organized, with a charismatic and varied communication style. Must have a clear understanding of digital best practices related to web and mobile. Must have exceptional presentation skills, and is familiar with both online and offline work. Juggles priorities with boundaries on behalf of both the agency and client. Communicates skillfully. Appreciates creative and design aesthetics.

 

 

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