Management Supervisor (Atlanta)

Location: Atlanta, GA

Department: Idea Management

Type: Full Time

Min. Experience: Manager/Supervisor

The Team One C.O.R.E.

C = Collaborative

Builds and sustains strong, genuine relationships with people of all levels and takes positive steps to extend network and cultivate connections. 

O = Optimism

Is utterly reliable, always delivering on promises and maintains the highest standards of honesty and integrity.

R = Results-Driven

Acts strategically to exceed goals and has the ability to adapt to changes in process and execution. 

E = Entrepreneurial

Constantly looking for and identifying actionable and thought provoking opportunities for the company and executing them.

 

GENERAL SUMMARY

The Management Supervisor (MS) leads and oversees day-to-day client business and understands the client business overall. MS responsibilities include maintaining relationships with senior clients and supervising the strategic aspects of the client's business. This will include multiple projects, both online and offline, happening simultaneously. Must be able to focus on the business needs of the client, seek and articulate agency perspective on recommended solutions that contribute to innovative ideas in support of the client's goals, and provide team leadership. Included in this leadership are integrated teams, specifically Idea Creation, Idea Communication, Public Relations, Social Media, and Idea Production. Must also assist the Regional Account Director in the leadership of the local agency office as well as the growth of employees plus overseeing their day-to-day work and assisting in managing their LDA markets.

­­­DAY TO DAY:

Client Management

  • Thoroughly understand designated pieces of client's business for which the Management Supervisor is responsible.
  • Must "get the assignment right" through input, collaboration, inspiration and knowledge base.
  • Bring clarity to client expectations early in a project.
  • Grow and develop the designated business.
  • Contact and develop relationships with designated senior-level and mid-level clients.
  • Build trust with and advise clients, providing a range of options to address various issues and opportunities.
  • Supervise "day-to-day'' designated client initiatives, including, but not limited to, business-building, strategy, media and creative projects.
  • Play an essential role in major presentations to clients, including annual planning and selling creative, media plans and integrated campaign initiatives.
  • Provide guidance to clients, assisting them with all aspects of their marketing and advertising. Be willing to engage clients on difficult issues.

Agency Leadership

  • Provide leadership, support and supervision to Idea Management team designated to specific pieces of business: the Account Supervisor (AS), Account Executive (AE), and the Account Coordinator (AC); inspire, motivate, train and mentor the team as appropriate.
  • Practice standard operating procedures within the department to engage with others professionally, efficiently and profitably.
  • Advise agency leaders on growth potential for members of the team.

Business Impact

  • Develop all assignment briefs in partnership with strategic planning.
  • Take responsibility for overall client budgets and scope.
  • Define project parameters and client needs.
  • Manage client expectations regarding timing, schedules and process.

Communication and Integration Skills

  • Take responsibility for overall communication to the client and of the client's business, providing insight to agency team members regarding client business or project-specific needs.
  • Collaborate regarding projects' strategic direction and integration.
  • Consult with appropriate stakeholders and subject-matter experts in the idea development process.
  • Recap client meetings in writing.
  • Champion agency process to ensure quality of work.

Experience: Minimum 8-10 years in advertising experience or relevant communications role(s).

Education: Bachelor’s degree is preferred.

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